Kaladvipa Return Policy

At Kaladvipa, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. Please review our return policy below to understand the terms and conditions for returning items purchased from us.

1. Return Eligibility

• Damaged or Incorrect Products: Products that are damaged during shipping or not as described are eligible for return.
• Unused Condition: The product must be unused, unopened, and in its original packaging to qualify for a return.
• Return Period: Returns must be initiated within 7 days of the delivery date.

2. Return Process

• Initiating a Return: To initiate a return, please contact our customer service team at gheepalace@gmail.com or call us at (+91) 9904269343 with your order details and reason for the return.
• Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to send the product back to us.
• Shipping the Return: Pack the product securely in its original packaging and include all accessories, manuals, and documentation. Ship the product to the address provided by our customer service team.

3. Refund Policy

• Refund Processing: Once we receive and inspect the returned product, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be credited to the original payment method used at the time of purchase.
• Shipping Costs: If the return is due to our error (damaged or incorrect product), we will cover the return shipping costs. For other reasons, the customer is responsible for return shipping costs.

4. Exchange Policy

• Product Exchanges: If you would like to exchange a product for a different one, please initiate a return for the original item and place a new order for the desired product.
• Exchange Conditions: The original product must meet the return eligibility criteria for an exchange to be processed.

5. Non-Returnable Items

• Perishable Goods: Products that are perishable or have a short shelf life are not eligible for return.
• Customized Orders: Items that have been customized or personalized are not eligible for return unless they arrive damaged or defective.

6. Contact Us

If you have any questions or need assistance with your return, please contact our customer support team:

Email: help.kaladvipa@gmail.com
Phone: (+91) 70162 42331
Address: Kaladvipa 2003, IFM (International Fashion Market),, Near Raj Mahal AC Mall, Surat, Gujarat 395010