Support Policy Page
Kaladvipa Support Policy
At Kaladvipa, we are committed to providing excellent customer support to ensure a smooth and satisfying shopping experience. Please review our support policy below to understand how we can assist you.
1. Customer Support Availability
- Service Hours: Our customer support team is available Monday to Saturday, from 9 AM to 6 PM IST.
- Contact Methods: You can reach us via email at gheepalace@gmail.com or call us at (+91) 9904269343.
2. Types of Support
- Product Information: If you need detailed information about our products, including ingredients, usage instructions, and benefits, our support team is here to help.
- Order Assistance: For help with placing an order, tracking your shipment, or any order-related inquiries, please contact our support team.
- Returns and Refunds: For assistance with returns, exchanges, or refunds, refer to our Return Policy and contact us for further guidance.
- Technical Support: If you encounter any issues with our website or online ordering system, please report them to us for prompt resolution.
3. Response Time
- Email Inquiries: We strive to respond to all email inquiries within 24 hours on business days.
- Phone Support: Phone calls are typically answered immediately during service hours. If we miss your call, please leave a message, and we will return your call as soon as possible.
4. Feedback and Complaints
- Customer Feedback: We value your feedback and are always looking for ways to improve our products and services. Please share your thoughts and suggestions with us.
- Complaint Resolution: If you have any complaints, our support team is dedicated to resolving them promptly and to your satisfaction. Please contact us with your concerns, and we will work with you to find a suitable solution.
5. Privacy and Confidentiality
- Data Protection: We take your privacy seriously and ensure that your personal information is protected. For more details, please refer to our Privacy Policy.
- Confidential Support: Any information you share with our support team will be handled confidentially and used solely for the purpose of addressing your inquiry or resolving your issue.
6. Escalation Process
- Issue Escalation: If you are not satisfied with the initial resolution provided by our support team, you can escalate the issue by requesting to speak with a supervisor or manager. We are committed to resolving all escalated issues promptly and effectively.
Contact Us:
Kaladvipa
Kaladvipa - Kaladvipa 2003, IFM (International Fashion Market),, Near Raj Mahal AC Mall, Surat, Gujarat 395010
Email: help.kaladvipa@gmail.com
Phone: (+91) 70162 42331
Ghee Palace - Premium Quality Ghee
Welcome to Ghee Palace!
At Ghee Palace, we are dedicated to providing the finest quality ghee, made with the utmost care and traditional methods to ensure purity, taste, and health benefits. Our ghee is crafted from the highest quality milk, ensuring a rich and authentic flavor that enhances every dish.
Why Choose Ghee Palace Ghee?
Pure and Natural: Our ghee is made from 100% natural ingredients, free from preservatives and additives, ensuring you get the best of nature in every jar.
Rich Flavor: Experience the rich, nutty flavor that adds a delightful taste to your meals, whether used in cooking, baking, or as a spread.
Health Benefits: Packed with essential nutrients, our ghee promotes better digestion, boosts immunity, and supports overall health.
Traditional Process: We follow traditional methods to prepare our ghee, maintaining its authenticity and superior quality.
Our Products:
Classic Ghee: Perfect for everyday cooking and baking, our classic ghee brings a touch of tradition to your kitchen.
Organic Ghee: Made from organic milk, our organic ghee is ideal for those who prefer an eco-friendly and health-conscious lifestyle.
Flavored Ghee: Explore our range of flavored ghee, including garlic, turmeric, and more, to add a unique twist to your culinary creations.
Join the Ghee Palace Family:
Experience the difference with Ghee Palace. Join our family of satisfied customers who trust us for their daily nutrition and culinary needs. Whether you’re a home cook or a professional chef, our ghee will elevate your dishes to the next level.
For more information or to place an order, contact us at gheepalace@gmail.com or call us at (+91) 70162 42331.
Subscribe to our newsletter for regular updates about Offers, Coupons & more
Follow Us
Mobile Apps
